FAQ

What Changes Have Taken Place Due To COVID-19 Outbreak? 

Due to the recent outbreak of COVID-19 delivery times may be delayed due to high volume and limited staffing. Also, all sales are final effective 4/3/2020 to help stop the spread of COVID-19. This policy will stay in effect until further notice. We Thank you for understanding, and we pray & hope that you all will stay healthy and safe during this time.

How Long Will It Take To Receive Orders?

Orders can take approximately 5-7 business days to be fulfilled and shipped out. You will receive confirmation of purchase, a confirmation of date of shipment, and a confirmation and tracking number for when the package was shipped out to you.

Do You Ship Outside of the US?

Yes, We ship worldwide.

Do You Have A Local Store?

No, At this present time we are strictly an online hair provider. However, will soon be offering a delivery service to those in the Raleigh/Durham area.

How Long Does The Virgin Hair Last?

Our Virgin Human Hair will last between 3-12 months if cared for properly. The quality is not has good as our Premium Hair, our premium hair can be good for up to 3 years.

Do You Sell To Salons?

Yes. We do have a program for our Salon's and if you are interested in selling our hair at your salon please fill out the form under the Wholesale page.

Do You Do Refunds? 

Refunds and Exchanges are accepted but please review our Terms & Conditions page. 

How many discount codes can I use if I won from the Social Media Games? 

There is a maximum of 1 discount code that can be used during your purchase transaction. Game gift cards are restricted to certain sales and promotion; please look to see if it can be used with any of our current sales and/or promotions. No more than 1 discount code are used during the transaction, trying to use more than one gift card in the transaction will prompt for payment to be declined or the order will be cancelled and refunded, customer(s) will be emailed regarding their order cancellation. 

 

 Payment Plan Questions:

Do you still offer the payment plan?

We unfortunately, no longer provide a payment plan due to our new partnership with Sezzle which offers you the ability to get your hair now and pay later in 4 payments , interest free. 

 

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